We're here to help!

We want you to love your curls — and we're always here for you.

If you have any questions, simply email us at support@curleaparis.com 💌

Our customer support team is available Monday through Saturday, from 9:00 AM to 5:00 PM.

Frequently Asked Questions (FAQ)

1. When will my order arrive?

Most orders arrive within 3–8 business days. If it's taking longer than expected, please contact us and we'll look into it right away.

2. How can I track my package?

It's easy! Click the tracking number in your order confirmation email to see the latest updates on your shipment at any time.

3. Why isn't my tracking information updating yet?

This is completely normal. Tracking updates can sometimes take up to a week to appear. If your status says "We're preparing your order," it means your package has already been packed and is on its way.

4. My package was marked as delivered, but I haven't received it.

In some cases, the delivery status is updated before the package actually arrives. Please allow up to 3 days for delivery. If it still hasn't arrived after that, contact us and we'll be happy to help.

5. Can I change my shipping address after placing my order?

Usually not, but please contact us anyway. We'll check if there's still anything we can do to help.

Still have questions?

Feel free to email us anytime at support@curleaparis.com or reach out through our contact form. 💌